Why can't I delete messages? October 04, 2021 13:55 To ensure data quality and to keep a record of all conversations, messages cannot be deleted. Related articles How do I know if my message was read? How do I add users to my account? How can I manage my subscription purchased through your website or sales team? How much can it cost me if I operate without authority? What is instant messaging and what benefits does it provide brokers/shippers?