123Loadboard's Customer Success Team is equipped with a Cobrowse tool that allows them to quickly and efficiently see customer screens (website and app) in seconds.
Allowing us to see a user's screen in real-time is great so that we can both be on the same page. This way, instead of us telling you, we can show you the ins-and-outs of our load board. The process only takes a few seconds to connect.
Key benefits of screen sharing
- Screen sharing is very secure.
- It only takes a few seconds to connect.
- We only see and interact with the 123Loadboard website or 123Loadboard mobile app – nothing else.
- There's no software to install.
- Once the screen share session of over, we can no longer view or access your device.
How to start screen sharing
- Visit the help section
- Click Screen sharing
- Generate code or provide your email address to the Representative
- You will receive a prompt that you must accept in order for the screen share session to begin