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Billing & Payments

  • Do I have to sign a long-term contract to use your services?
  • How do I sign up to 123Loadboard with a referral/promo code?
  • Are there any additional charges or hidden fees?
  • Why is my account no longer active?
  • If I don’t use my account, will it automatically end?
  • How do I put my account on hold?
  • Is there a cost in upgrading my membership plan?
  • How can I make payment for 123Loadboard services?
  • Why do I need to supply my billing information for the free trial?
  • Are there any fees to downgrade or unsubscribe?
  • Why did I get charged during my free trial period?
  • Why did I get charged after my free trial?
  • How can I change credit card information on my account?
  • Are your membership rates listed in USD?
  • How can I manage my subscription purchased through your website or sales team?
  • How can I upgrade my subscription directly through my iOS/Apple app?
  • How can I manage a subscription purchased through Apple iTunes?
  • How do I view and print my payment history (ie. invoices)?
  • How can I see my purchase history for subscriptions purchased through Apple iTunes?
  • How can I request a refund for subscriptions purchased through Apple iTunes?
  • Why do you ask for my card security code?
  • Why was my credit/debit card payment declined?
  • What do I do if my credit/debit card payment is declined?
  • Will I receive a receipt in the mail each month?
  • How do I report a broker for non payment?
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